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PROPERTY MANAGEMENT FAQs

What is the Commission Rate?

The commission rate varies by property from 10% to 25% to the company and 65% to 90% to the owner.

When does the owner get paid?

By Contract by the 20th of the month following the rental. Owners are paid electronically via ACH.

Do you allow rental referrals?

Yes, owners can refer renters of their unit to the company and in return get a discount on the commission rate. All reservations and monies must flow through our company for reporting and remittance of revenue & taxes purposes.

What utilities do you require?

We require owners to have digital cable TV and WIFI for all guests.

Do you do long-term rentals?

We do winter/snowbird rentals for the months of November to March. Otherwise, a nightly rental scenario is more advantageous revenue-wise. If an owner wants to do more long-term, we will consider it if it’s in the best interest of the owner.

Do you allow rental referrals?

Yes, owners can refer renters of their unit to the company and in return get a discount on the commission rate. All reservations and monies must flow through our company for reporting and remittance of revenue & taxes purposes.

 

What type of electronic lock do you use?

Security and safety are paramount to us. We believe in selecting a quality product that will last many years as compared to offering a mediocre product that may need to be replaced semi-frequently. Please see the following link for more information about our lock: https://www.remotelock.com/rental

 

Where do you Advertise?

HomeAway, VRBO, Airbnb, Trip Advisor, Expedia, Booking.com, and Direct Websites.

What is the Average rental?

Our average nightly stay is 4.5 nights.

Are there restrictions on owner use?

Currently there are no restrictions on owner use; however, our sole source of income is via management commission.

How is Cleaning Handled?

For a guest reservation, the guest incurs the cost for departure cleaning and linens. For owner stays, the owner will pay for a departure cleaning and linens billed through the owner’s statement monthly.

What is the split on a long-term rental?

The varies by property and by location. Generally less commission than a short term rental.

Do you offer Golf Packages?

Golf Trek (our golf package company) is the 2nd largest Golf company on the Grand Strand. We employee 15 people selling golf in the area and owners of Sea Trail Villas are the largest beneficiary of the volume of golf we drive to the area.

Do we have a Golf Program for owners?

Yes, we have made arrangements with local golf courses, for owners to take advantage of highly discounted rates and times.

Do you have an owner’s portal?

Yes, we have an owner’s portal where you can book your owner reservations and see your availability calendar, monthly statements, guests’ reservations & reviews. We also have an app for your phone so that you can see a lot of information related to your unit in our owner’s app.

What are the potential start up costs?

One-time fees: Electronic Lock $250 – $500;
Virtual Tour / High Res Images / Floor plan $200;
Yearly fee: HomeAway / VRBO Listing $500 (optional)
We can offer to extend payment terms on the start-up costs: $100/month for the first year of contract to be charged to your owner statement and taken out of your owner revenue remitted monthly.

Do you have a maintenance program?

Yes, the fee is based on the number of bedrooms. We do, at least, a once a month inspection of your unit with a comprehensive checklist of items. We also change air filters, replace batteries in remotes/smoke detectors, and change light bulbs (non-LED) for a flat rate. We provide repair services at an hourly rate to fix most items as part of managing rentals. If it’s not within our scope of expertise, then we have a network of qualified trade professionals to come assist.

How do you handle Maintenance issues and emergencies?

We have full-time maintenance people with maintenance vans stocked with parts and tools. Response time is based on level of urgency but normally within a few hours during normal business hours. We also have on call people and an after-hours answering service for 24-hour coverage. Emergencies are handled 24 hours a day via our employees.

What is your success rate for collecting guest damage fees?

We require the guest to purchase ‘accidental damage insurance’ that covers up to $1,000 in accidental/reported damages. This does not cover normal wear and tear, broken dishes/glasses, or missing silverware. This covers only reported accidental damages. For malicious damages, we will collect the damages from the guest directly.

What is the Commission Rate?

The commission rate varies by property from 10% to 25% to the company and 65% to 90% to the owner.

What do you do about Bed Bugs?

Our company has a bed bug remediation program. For a flat monthly fee charged to your account, we’ll inspect and remediate an infected unit. All units are inspected by a certified canine 2 times per year and certified bed bug free at the time of inspection. Many times we can identify the problem and remediate before a guest experiences an issue. This saves rental revenue, avoids negative reviews and is the most cost effective means of treatment.